Return & Exchange Policy

1Return & Exchange Window

Eligible products may be returned or exchanged within 3 calendar days from the date of delivery. The customer must submit the return or exchange request within this 3-day window.

Every delivery starts its own 3-day window. Where a replacement product is delivered following an exchange, that replacement is treated as a newly delivered product and a fresh 3-day window begins from the date the replacement is delivered.

After the applicable 3-day window expires, the standard return and exchange facility will be closed. This restriction does not affect any mandatory rights or remedies available under applicable law.

2Return for Change of Mind

If the customer does not like the product, does not prefer the product, changes their mind, or wants to return the product for another voluntary reason, the product must be returned in its original condition. The product must be:

• Completely unused;
• Unwashed;
• Unaltered;
• Free from stains, marks, perfume or damage;
• In original condition;
• With original tags attached, where applicable;
• With original product packaging;
• With the original packing/shipping bag;
• With all applicable accessories, inserts or other items supplied with the order.

Products that have been worn, washed, altered or damaged after delivery may not qualify for a voluntary change-of-mind return, subject to applicable law.

3Photographs Are Mandatory

A return or exchange request must include clear photographs of the product and relevant packaging. A request may not be processed until the required photographs have been submitted, except where applicable law requires otherwise.

Photographs may be required to verify:

• Product condition;
• Product identity;
• Tags;
• Packaging;
• Damage or defect;
• Reason for return/exchange.

4Return Pickup Location

Return pickup will ordinarily be arranged from the same address/location at which the original order was delivered. The customer cannot ordinarily change the return pickup location to another address after delivery.

The customer must keep the product available at the eligible pickup location until pickup is completed.

5Return Pickup Delays

Return pickup is generally arranged through an independent courier/logistics partner. Pickup may be delayed because of:

• Courier availability;
• Weather conditions;
• Public holidays;
• Transportation disruptions;
• Operational issues;
• Customer availability;
• Incorrect or incomplete address;
• Other circumstances beyond reasonable control.

If a pickup is delayed, the customer may contact Customer Support and the Company will make reasonable efforts to check or escalate the pickup.

6Return Pickup Verification

Once the product is collected and received by the Company, the product may be inspected to verify:

• Product condition;
• Tags;
• Packaging;
• Packing bag;
• Signs of use;
• Washing;
• Alteration;
• Damage;
• Missing accessories;
• Whether the returned product corresponds to the original order.

7Return Charges

For the customer’s first three eligible orders, eligible change-of-mind returns will be provided with no return handling/logistics charge.

After the customer’s first three eligible orders, the Company may deduct a return handling/logistics charge of up to ₹89 from the eligible refund amount. The applicable charge will be disclosed to the customer according to the applicable return terms.

No deduction will be made where such deduction is prohibited by applicable law.

8Return History

Eligibility for free return benefits and applicable return charges may take the customer’s previous eligible return history into consideration. The return-history mechanism will be applied according to the return terms communicated by the Company.

Return-history rules will not be used to restrict any mandatory consumer rights available under applicable law.

9Return Window Closure

The standard return window closes 3 calendar days after the delivery of the product concerned, including a replacement delivered following an exchange. After this period, a normal change-of-mind return request may no longer be accepted. Customers are therefore responsible for submitting eligible return requests within the applicable return window.

This does not affect mandatory legal remedies relating to defective, damaged, incorrect, misdescribed or otherwise legally protected products.

10Exchange Eligibility

Eligible products may be exchanged subject to:

• The applicable exchange window;
• Product availability;
• Size/variant availability;
• Product condition;
• Applicable exchange conditions;
• Applicable law.

The product must generally be unused, unwashed and unaltered and must have the applicable original tags and packaging.

11Maximum Two Exchanges

A single order item may be exchanged a maximum of two times.

First exchange

The customer may exchange the original product once: Original product → First exchange → Replacement product.

Second exchange

After receiving the first replacement product, the customer may request one additional exchange: Replacement product → Second exchange → Final product.

The replacement is treated as a newly delivered product, so a fresh 3-calendar-day window begins on the date the replacement is delivered. The second exchange must be requested within that window.

After the second exchange

After two completed exchanges, the standard exchange facility for that order item will be exhausted. The customer will not be able to request a third standard exchange or a standard change-of-mind return for that item.

12Exchange Example

The complete exchange cycle is:

Original item → Exchange #1 → Replacement → Exchange #2 → Final item

After Exchange #2 there is no further standard exchange or change-of-mind return for that item.

13Exchange Window

The exchange request must be submitted within 3 calendar days from the date on which the product being exchanged was delivered.

Because a replacement product is treated as newly delivered, the window for a second exchange runs from the date the replacement is delivered — not from the original order’s delivery date.

Once the applicable exchange window expires, the standard exchange facility will be closed.

14Product Condition for Exchange

For a voluntary/change-of-mind exchange, the product should generally be:

• Unused;
• Unwashed;
• Unaltered;
• Free from stains or marks;
• Free from customer-caused damage;
• With original tags;
• With original packaging;
• With original packing/shipping bag;
• With applicable accessories.

15Exchange Photographs

Clear photographs of the product and packaging may be required before an exchange request is processed. The Company may use the photographs to verify the condition and identity of the product.

16Exchange Pickup Location

Exchange pickup will ordinarily be arranged from the same address/location where the original order was delivered. The pickup location cannot ordinarily be changed to another address.

17Size / Variant Availability

Exchange is subject to availability of the requested size, colour or variant.

If the requested replacement is unavailable, the Company may offer another eligible option or applicable resolution.

18Defective, Wrong or Damaged Products

The maximum two-exchange limit applies to voluntary/change-of-mind exchanges. It does not remove any mandatory consumer rights or remedies relating to products that are:

• Defective;
• Damaged;
• Incorrectly supplied;
• Materially different from the product description;
• Otherwise subject to a remedy under applicable law.

Such cases may be reviewed separately.

19Fraudulent or Abusive Returns / Exchanges

The Company may investigate suspected fraudulent or abusive return/exchange activity, including:

• Returning a different product;
• Intentional product damage;
• False claims;
• Repeated misuse;
• Manipulation of the return/refund process.

Where fraudulent activity is established, the Company may take appropriate action permitted by law.

20Applicable Law

Nothing in this Return & Exchange Policy is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded or restricted.

Where applicable law provides a mandatory remedy, the applicable law will prevail.