Refund Policy

1Refund Eligibility

A refund may be processed for an approved return, eligible cancellation, failed transaction or other situation where a refund is applicable.

The final refundable amount may depend on:

• Product/order value;
• Applicable return charges;
• Applicable shipping charges;
• Any other clearly disclosed and legally permissible deductions.

2Refund After Return

For an approved return, the refund process will generally begin after:

• The returned product is received;
• The applicable product verification/inspection is completed;
• The return is approved.

Once approved, the eligible refund amount will be processed according to this Refund Policy.

3Return Charge

For eligible change-of-mind returns:

• First three eligible orders: no return handling/logistics charge.
• After the first three eligible orders: a return handling/logistics charge of up to ₹89 may be deducted from the eligible refund amount.

Any applicable charge will be disclosed according to the applicable return terms. No deduction will be made where prohibited by applicable law.

4COD Orders — Bank Details Required

For approved refunds relating to Cash on Delivery (COD) orders, the customer must provide valid bank account details where required to process the refund. The required information may include:

• Account holder name;
• Bank account number;
• IFSC code;
• Bank name.

The customer is responsible for providing accurate bank details. Please check them carefully before submitting — a refund is sent to the account details supplied by the customer.

5COD Refund Timeline

For approved COD refunds, the Company will process the eligible refund within 10 calendar days after the refund becomes due/approved and the required valid bank details have been received, subject to applicable law.

The time taken for the amount to actually appear in the customer’s bank account may additionally depend on banking systems and payment processing networks.

6Prepaid Orders

For prepaid orders, approved refunds will generally be processed through the applicable payment/refund mechanism associated with the original payment.

Payments are processed through Razorpay, an independent third-party payment service provider.

7Prepaid Refund Timeline

For approved prepaid refunds, the Company will endeavour to process/settle the eligible refund within 10 calendar days after the refund becomes due/approved.

The actual crediting of the amount into the customer’s account may take additional time depending on:

• Razorpay/payment gateway processing;
• Bank processing;
• Card network;
• UPI network;
• Other financial institutions;
• Bank holidays or technical processing delays.

8Razorpay Payment Processing

Payments made through the Website may be processed through Razorpay. The Company does not directly collect or store complete card details, CVV, UPI PIN, ATM/card PIN, internet banking passwords or other payment authentication credentials where such information is handled directly by Razorpay.

Razorpay may process payment information necessary to:

• Process and authorise transactions;
• Verify payments;
• Prevent fraud;
• Process refunds;
• Handle payment-related disputes;
• Comply with applicable laws and regulations.

9Payment-Related Problems

If a customer experiences:

• Payment failure;
• Payment pending;
• Amount debited but order not confirmed;
• Duplicate payment;
• Refund-related issue;
• Transaction failure;
• Other payment-related problems;

the customer may contact our Customer Support. The Company will provide reasonable assistance and, where necessary, coordinate with Razorpay to investigate and resolve the issue. Customers will not ordinarily be required to independently coordinate with Razorpay for an issue relating to an order placed through our Website.

Where a bank, card issuer, UPI provider or financial institution requires verification directly from the customer, the customer may need to complete that verification.

10Refund Security

Customers should never provide their:

• UPI PIN;
• ATM/card PIN;
• Internet banking password;
• OTP;
• Card security credentials;

to the Company or anyone claiming to represent the Company for processing a refund. The Company will never request confidential payment credentials through phone, SMS, email, WhatsApp or any other communication channel.

11Incorrect Bank Details

A COD refund is transferred to the bank account details supplied by the customer. The Company is not able to verify independently whether those details belong to the customer.

If the details are incorrect and the transfer fails or is rejected by the bank, the amount ordinarily returns to the Company and the customer may provide corrected details so the refund can be attempted again.

If the details are incorrect but valid, and the transfer is completed to an account belonging to another person, the amount has left the Company and cannot be recovered or paid a second time. The Company will share the transaction reference so the customer can pursue the matter with their bank. Please check your bank details carefully before submitting them.

Any delay caused solely by incorrect information supplied by the customer will not be treated as a processing delay caused by the Company. Nothing in this section affects any remedy that is mandatory under applicable law.

12Partial Refund

If only part of an order is returned and the return is approved, the refund will generally relate to the eligible returned item(s), subject to applicable charges and legally permissible deductions.

13Failed Payment

If an amount is debited but the order is not successfully created, the transaction may be subject to reversal/refund through Razorpay or the relevant banking/payment network.

The time taken for reversal may depend on the applicable payment and banking systems.

14Duplicate Payment

If a customer believes that the same order has been charged more than once, the customer should contact Customer Support with the relevant transaction references.

The Company may verify the transactions with Razorpay before processing any applicable refund.

15Refund Reference

Where available, the Company may provide a refund or transaction reference number.

Customers should retain the reference until the refund has been successfully credited.

16Refund Delays

Refund processing may be affected by:

• Payment gateway processing;
• Banking systems;
• Card networks;
• UPI/payment networks;
• Bank holidays;
• Technical issues;
• Incorrect customer information;
• Other circumstances beyond the Company’s reasonable control.

If the refund does not appear within the communicated timeframe, the customer should contact Customer Support with the relevant order and transaction details.

17Refund to Third Party

Refunds will normally be processed to the original payment method for prepaid transactions, or to the verified bank account provided for eligible COD refunds.

Additional verification may be requested where reasonably necessary to prevent fraud or unauthorised refunds.

18No Cash Refund

Where a digital refund is applicable, the refund will normally be processed through the applicable payment/refund mechanism rather than physical cash.

For COD orders, eligible refunds will be processed using the approved bank-transfer/refund method.

19Statutory Rights

Nothing in this Refund Policy is intended to exclude or restrict any refund, replacement, cancellation or other remedy that is mandatory under applicable law.

If applicable law requires a different refund treatment, the applicable legal requirement will prevail.